Returns & Exchanges
To lodge your FREE return, please click here: Free Returns
Returning Items to The Laboratory
Change of Mind Return Policy
At The Laboratory we understand that sometimes things don’t fit the way you had hoped and as such, we are happy to provide you with a change of mind return policy subject to the following terms and conditions;
- All items must be returned within 30 days from date of purchase/order
- All items should be unworn, in their original condition with all tags still attached
- Proof of purchase is required
Full price items
In-store: Can be returned for an exchange, in-store credit note or refund.
Online: Can be returned for an exchange or a refund.
The “Change of Mind Return Policy” below will apply when returning items as a result of change of mind.
- In-Store Purchases - The Laboratory will accept the items at any of our stores with proof of purchase
Online Purchases - The Laboratory will arrange return postage on your behalf. Should you wish to be refunded the cost of postage, proof of postage costs will be required.
Sale Items
Online Purchases for Sale Items may be returned for an exchange or a store Gift Card. Please note no refunds will be offered for change of mind returns on sale items.
Store purchases for Sale Items may be returned for an exchange or in-store credit, please note no refunds will be offered for change of mind returns on sale items.
Should you need further assistance regarding this process, please contact our customer service team: online@thelaboratory.com.au
Its important to know that the above policy is in additional to your rights as a consumer in relation to returning products that were unknowingly defected as per the Consumer Guarantee under the Australian Consumer Law. Please see this link for more information in relation to defected products - Consumer guarantees that apply automatically - Consumer Affairs Victoria
