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Terms and Conditions

These Terms and Conditions together with the documents referred to within the Terms and Conditions govern the supply of any products ordered by you on The Laboratory site and your use of the site. By browsing, accessing, using the site or ordering a product, you agree to be legally bound by these Terms and Conditions.

ACCESS AND USE OF THE SITE

You must only use the Site in accordance with these Terms and Conditions and any applicable law.
To place Orders and access some features of our site, you must register an Account with us. To register an Account you must give us accurate and current personal information including your name, address, and a valid email address. You must be at least 18 years old, and have the capacity to enter into a legally binding agreement with us. You are solely responsible for the activity that occurs on your Account (including Orders placed using your Account), and you must keep your Account password secure. We are not responsible for any unauthorised activity on your Account if you fail to keep your Account login information secure. We may refer fraudulent, abusive or illegal activity to the relevant authorities. You must not use another person’s Account without our, and/or the other person’s, express permission. If you suspect or become aware of any unauthorised use of your Account or that your password is no longer secure, you must notify us immediately and take immediate steps to re- secure your Account (including changing your password). We do not warrant that the Site will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Site.

STOCK AVAILABILITY

The Laboratory makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.

RETURNS

We hope you love your new purchase but if for some reason your item isn’t suitable we will happily accept your return for store credit or a refund subject to our returns policy.Your item(s) can be returned within 14 days from the purchase date, provided they are unused, in their original condition with all tags still attached. Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by our Customer Care team prior to return of item(s). If you believe your item is faulty, please contact Customer Care prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.

SALES + OFFERS

All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout: Promotions are only applicable to orders over the minimum value threshold specified in the offer
Promotions are only applicable to products specified in the offer
. Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions)

For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the discount to continue to apply
 Codes are valid for one use per customer unless otherwise stated
. The Laboratory takes no responsibility for promotions that were not applied during the checkout process and discounts cannot be applied after an order has been placed. A full-priced item purchased with a promotional discount does not qualify as a sale product unless otherwise specified in the conditions of the offer 
The Laboratory reserves the right to end any promotions, sales or discount offers at any time
. Please contact our Customer Care team at online@thelaboratory.com.au if you have any further enquiries regarding a promotion.

SHIPPING + DELIVERY

We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your Order, but we cannot guarantee any firm delivery dates.We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. By placing an order with The Laboratory, you are responsible for original shipping charges and the cost of return shipping back to us.This also applies to any shipments that are refused by you at delivery. All orders are shipped via Australia Post where you will have the option to choose signature upon delivery or authority to leave for your parcel. If you choose to issue the courier with Authority to leave so that the parcel may be delivered without a signature in the event that no one is present to sign for the parcel, your order will either be left in a safe place or taken to a post office depending on the shipping option you have selected. The Laboratory is not liable in the event that your order is lost or stolen.All orders will be dispatched within 2 days of being placed, excluding weekends. Estimated time of delivery for metro areas is 1-3 business days (exc.Tasmania), and estimated delivery to rural areas is 2-5 business days. If you would like further information on this, please contact our Customer Care at online@thelaboratory.com.au. For delivery in Australia we use Australia Post. Please note that there may be delays to these estimated shipping times during busy periods and holidays. Shipping charges are non-refundable and we are unable to change your shipping method once you have placed your order. On dispatch of your order from our warehouse you will receive an email with a delivery tracking number and link to our courier’s tracking website.

EMAIL MARKETING

For the subscription and receiving of emails, we follow the opt in/out policy. If you wish to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at myexperience@thelaboratory.com.au.

IMAGES

All product images seen on thelaboratory.com.au are copyright of The Laboratory and under no circumstances available for use by other entities without express written consent from The Laboratory. The same applies for all social media platforms related to The Laboratory. For all enquiries regarding these images please contact myexperience@thelaboratory.com.au

OPENPAY

Openpay is only available for orders shipped within Australia at this time. Openpay orders are subject to our standard returns policy: no refunds or exchanges are available on sale items or items purchased using a promotion that specifies no refunds or exchanges. Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by our Customer Care staff prior to return of item(s).
If you believe your item is faulty, please contact Customer Care at online@thelaboratory.com.au prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty. For more information on Openpay, please click HERE.

CUSTOMER CARE

Need help? Email us at online@thelaboratory.com.au or call us on 0498 070 879 between 9am-5pm, Monday to Friday AEST.

PRIVACY

The Laboratory is committed to protecting the personal information you provide to us.We will only use your personal information in order to provide the highest customer service to you.We will not share or sell this personal information with any other organisations. However, we may disclose personal information to our service providers who assist in providing a service such as delivery.We will only use your personal information for the purpose it was intended and to provide you with information about The Laboratory related services that we believe you may be interested in. If you no longer wish to receive any information or correspondence from us, please unsubscribe from our email service using the unsubscribe link or email myexperience@thelaboratory.com.au. To view our privacy policy click HERE.

NAB TRANSACT COMPLIANCE

The Laboratory is an Australian Business. All prices are displayed in Australian Dollars (AUD) only and include GST.
Landline Number: 03 5243 8588 | Fax Line: 03 5241 6760 | ABN: 93958393145 | Email: online@thelaboratory.com.au

CHANGE OF THE TERMS AND CONDITIONS

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.